Reducing Store Planning and Implementation Costs with SmartSpace® Solution
Case Study
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Days
2
Auditors
4
Pieces counted per location
13,000
One of the world’s largest video game retailers required the support of RGIS. The retailer offers games and entertainment products in its more than 4,000 stores and comprehensive e-Commerce properties across 10 countries, with 53,000 employees.
THE CHALLENGE
The customer required RGIS to provide the following:
- Count all stock in all stores
- Each store inventory to take no longer than two days
- Accuracy to be a priority
- To have national coverage to complete all stores
Why RGIS?
The video game retailer needed a solution to accurately count stock in all stores.
Our Solutions
The video game retailer partnered with RGIS to complete the stock accuracy project, and RGIS provided the following:
Scheduled teams of three to four experienced RGIS auditors depending on the size of the store
Counted all stock items including:
Video games
Accessories including headsets and controllers
Consoles
Gaming merchandise
Results
The video game retailer found by outsourcing the stock accuracy project to RGIS, the following results were achieved:
All stores were successfully counted
The counts were performed in the late afternoon and evening, so the customer did not suffer economic losses due to the earlier closing of the stores
Each store completed within four to five hours in one day
Average of 13,000 pieces counted in each location
The customer satisfaction was high in all stores, with high accuracy and efficiency levels
Conclusion
By partnering with RGIS, the video game retailer achieved a fast, standardised and highly accurate inventory process across its entire store network. All locations were counted efficiently within the required timeframe, without disrupting trading hours or impacting revenue. With an average of 13,000 items verified per store and inventories completed in a single afternoon or evening, the retailer gained reliable stock data, improved inventory control and strong store-level satisfaction through consistent, high-quality execution nationwide.
