Third Party Logistics Centre Hypermarket Pick Accuracy Audit

A large hypermarket group that operates mainly in the large-scale retail sector, required the support of RGIS. The hypermarket chain has 22 hypermarkets throughout Italy, which stock high quality food products.


The hypermarket chain wanted to check the accuracy of picking by a third party in the logistics centre, so RGIS was required to provide the following:

  • Allow the hypermarket chain to monitor the accuracy of picking service made by the third party logistics centre that supplies the hypermarkets
  • Complete random delivery checks of pallets before they leave the logistics centre to go to stores


The hypermarket chain partnered with RGIS to complete the third party pick accuracy project, and RGIS provided the following:

  • Scheduled a team of 2-3 experienced RGIS auditors who visited the hypermarket logistic centre twice per week
  • RGIS teams checked a random pallet in each logistic bay – each bay was for a different store
  • Completed checks to make sure the quantity indicated on the electronic bill was effectively present in the pallet that will be loaded onto the truck
  • Full reports were sent directly to the customer to investigate root cause of any errors identified


The hypermarket chain found by outsourcing third party pick accuracy project to RGIS, the following results were achieved:

  • The hypermarket chain was able to check the quality of the picking service made by the third party logistics centre for the hypermarkets
  • The accurate reports provided by RGIS were used to investigate the root cause of any errors identified, which helped to improve the productivity and quality of service to its stores
  • Following the successful project, RGIS are also now providing the additional delivery check services at the customer’s grocery, fresh food and frozen food logistic centres