Managing a Large-Scale Pallet Count Across Multiple Distribution Centres
Case Study
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Auditor
1
Units
2,347
Deliveries checked
100%
A pet supermarket offering pet food and accessories, has 130 pet stores and an online store with more than 8,000 pet products.
THE CHALLENGE
The customer required RGIS to provide the following:
- Understand the variances between
- what the logistics supplier were sending
- what the stores were receiving
- Complete delivery checks at store from the logistics supplier
Why RGIS?
The pet supermarket wanted to check deliveries from a logistics supplier as there were some discrepancies in deliveries.
Our Solutions
The pet supermarket partnered with RGIS to complete the logistics supplier delivery check project, and provided the following:
Scheduled one experienced RGIS auditor
Checked 100% of deliveries at store from logistic supplier
Checked invoice from logistic supplier against what was received at store
Counted 2,347 units
Results
The pet supermarket found that by outsourcing the logistics supplier delivery check project to RGIS, the following was achieved:
Identified seven missing items at one store
100% accuracy after delivery checks
The customer set up an investigation into missing items with the logistics supplier
Conclusion
By partnering with RGIS, the pet supermarket gained independent, store-level validation of deliveries from its logistics supplier, providing clear evidence of where discrepancies were occurring. Through 100% verification of deliveries and invoice reconciliation, 2,347 units were checked and seven missing items were immediately identified. The audit delivered confirmed accuracy post-check and provided the retailer with the data required to initiate a formal investigation with the logistics supplier. As a result, the business strengthened control over inbound deliveries, reduced the risk of shrink, and reinforced accountability across its supply chain.
