Reducing Store Planning and Implementation Costs with SmartSpace® Solution
Case Study
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A supermarket chain’s objective was to have an independent, accurate and impartial audit on how compliant stores are on their stock protection process and procedures, whilst ensuring that the necessary corrective action was taken.
THE CHALLENGE
RGIS to complete an independent, accurate and impartial loss prevention audit which consisted of:
- Unannounced audits to all stores, within an agreed period
- Consistent measure across all stores
- Tailored reporting that would identify compliance and create an action plan per store
- Accurate audits conducted in a professional way
- Provide improvement recommendations on a store by store basis
Why RGIS?
Customers use RGIS for loss prevention audits to obtain independent, consistent insight into compliance and risk across their stores. This enables targeted action plans that reduce loss, improve standards, and drive measurable performance improvement.
Our Solutions
The RGIS approach was to listen to the supermarket chain’s requirements and as well as gaining a clear understanding of their end goals and objectives, complete with any existing barriers:
A project manager was assigned in order to capture the much needed detailed customer requirement and to manage the project from start to finish
A dedicated audit team was selected, fully trained by the customer and accredited for this project
The collaborative approach enabled RGIS to review the current process and procedures without any resistance, resulting in the decision making and solution finding to be a very smooth process
Results
The supermarket chain found the outcome of this project was a success from the beginning, due to the fact that the key metrics had been established with RGIS from the outset.
Key stats:
Improved awareness of the loss prevention requirements and process across all the supermarket chain’s stores
Multiple version of the store compliance was reduced one single version, with easy access to all stakeholders
Audit non-compliance reduced from 91% in the first cycle to 15% during the third cycle
Availability of product protection equipment at the first cycle increased from 40% to 85%
Conclusion
By partnering with RGIS to deliver an independent, unannounced loss prevention audit programme, the supermarket chain achieved a consistent, transparent view of compliance across its entire estate. RGIS’s structured approach, tailored reporting, and store-specific improvement recommendations drove rapid behavioural change and standardisation of loss prevention practices. As a result, non-compliance was dramatically reduced, availability of product protection improved significantly, and the retailer established a sustainable framework for ongoing loss prevention performance improvement.
