As a retailer it is imperative to follow the rules and laws around age-restricted products and services. These laws restrict the sale of certain products and services to underage customers.
Below is a list of products and services with the corresponding age restrictions.
Adult fireworks and sparklers
18 and over
16 and over
Betting, bingo, casino, racetracks
12 and over
Knives (domestic Scotland only)
Lighter refills containing butane
Liqueur confectionery (Scotland only)
Lottery tickets/instant win cards
Nicotine inhaling/vapour products
Video recordings U & PG
Video recordings classification 12
Video recordings classification 15
15 and over
Video recordings classification 18/R18
Video games PEGI rating 3 & 7
Video games PEGI rating 12
Video games PEGI rating 16
Video games PEGI rating 18
If selling age-restricted products or services to a person under the minimum legal age it may be an offence under the relevant law. The penalties can include fines or even imprisonment. In these cases, a retailer must prove they took 'all reasonable precautions/all reasonable steps' and exercised 'all due diligence' to avoid committing the offence.
This basically means that the retailer is responsible for ensuring staff members do not sell age-restricted products to individuals under the relevant minimum legal age. There are a number of ways that this can be monitored and managed.
Finally it is worth keeping a refusals record that shows date, time, incident and description of the potential buyer when age-restricted products have been refused. This will help prove the retailer actively monitors age-restricted items and has an effective system in place.
Related Service: Compliance Audits