Supermarket Chain Inventories Using Customer’s Equipment

A supermarket chain in Germany required the support of RGIS. The supermarket chain has about 3,300 stores, and is the second largest food retailer in Germany.


The supermarket chain needed a solution to accurately count stock in all stores across Germany, so required RGIS to provide the following:

  • Experience within a retail environment
  • National coverage to complete all stores
  • Count all stock in each store – total 3,300 stores
  • Carry out the inventory using the equipment provided


The supermarket chain partnered with RGIS to complete the supermarket inventory project, and RGIS provided the following:

  • Scheduled teams of between 4 and 60 experienced RGIS auditors depending on the size of the store
  • The customer’s personnel completed the area ticket installation throughout each store prior to the inventory
  • All RGIS teams were trained on using the customer’s scanning equipment. This was linked directly to the supermarket’s servers in each store
  • All scanning and accuracy checks were completed using the customer’s handheld devices
  • Processes were constantly checked by the RGIS Supervisor at each store to control and maintain the flow of data


The supermarket chain found by outsourcing the supermarket inventory project to RGIS, the following results were achieved:

  • All stores were accurately counted using the customer’s scanning equipment
  • By using the customer’s equipment, it eliminated the need of sending master data or output files at the end of each count – linked directly to the servers, saving time
  • With RGIS performing the inventories in all stores, it allowed the customer’s staff to concentrate on sales and customer service
  • The customer was very happy with the solution that RGIS provided